Quiz: Principles of attending to different customers and resolving customer queries impacting on sales, Level 2, 4 Credits.
Quiz: Principles of attending to different customers and resolving customer queries impacting on sales, Level 2, 4 Credits.
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Question 1 of 7
1. Question
What do you call a customer who frequently returns products, often without a valid reason?
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The different types of customers encountered in a retail outlet (confident customer, detailed customers, indecisive, big picture, in a hurry)
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Generally accepted ways of acknowledging different types of customers (high response and low response customers)
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The impact of interacting with and greeting diverse customers professionally
KT0104
Principles and benefits of acknowledging unattended customers
NB: Your answer must not be less than 100 words.
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Question 2 of 7
2. Question
What kind of customer may spend a long time in the store but never actually make a purchase?
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7. Question
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